Questions about working with the company

What types of visas and residence permits can you help with?

We deal with the following types:

• Visa and residence permit of a Digital nomad
• Student visa (both for language courses and for admission to an educational institution)
• Startup residence permit
• Residence permit for individual entrepreneur
• Residence permit No lucrativa (without the right to work)
• Obtaining a Schengen visa

What documents can you take care of?

In addition to preparing the case itself, we also offer the following services:

• 1. Obtaining certificates from: SFR/Extract from the Unified State Register of Legal Entities/Certificate of non-conviction with apostille / non-standard certificates with apostille - we will receive these documents for you and not only.
• 2. Making sworn translations (jurado translations): we work with official translators, so that documents can be translated faster and cheaper.
• 3. Selection of a language school for obtaining a student visa.
• 4. Selection of schools for children.
• 5. Selection of a university for higher education in Spain.
• 6. Registration of medical insurance through our insurance agents.
• 7. Opening a local individual entrepreneur (Autonomo/Autónomo)
• 8. Registration with the Spanish Social Security
• 9. Accounting and application of tax deductions

How to start the process of moving to Spain?

If you are planning a move but don’t know where to start, leave a request on our website or write to us in Telegram (https://t.me/digital_nomad_easy). We will analyze your case for free and offer the best relocation options. We also provide comprehensive services, including visa processing, housing and school selection, tax support and on-site support.

How can I pay for services?

We offer flexible payment options:

• Payment to an individual entrepreneur account in the Russian Federation
• Payment to our company account in Spain or by European card (in this case, VAT 21% applies)
• Cryptocurrency

How is the work process going?

Our work can be divided into several stages:

• 1. Preliminary consultation
• 2. Signing the contract and paying for services
• 3. Create a working chat in Telegram or WhatsApp (depending on where it will be more convenient for you to communicate)
• 4. Providing a checklist with all necessary documents
• 5. Collecting documents and preparing for submission
• 6. Submission of documents and waiting for the result

If this is obtaining a residence permit:

• 1. After receiving the approval, we will sign you up for fingerprinting
• 2. Taking fingerprints and waiting for the plastic card to be ready
• 3. Receiving a plastic card is the end of the process.

The work chat remains open even after completing the process of obtaining a residence permit.

What guarantees do you give when working with you?

We understand that the process of obtaining a visa or residence permit is an important and responsible stage, and we want you to feel confident. Despite the fact that the consul and the staff at the migration authority have the last word, we can give reasons why we can be trusted.:

• 1. Our team consists of the best specialists. Among them is a certified specialist in migration law of the EU and Spain, a graduate University of Zaragoza, and a specialist in obtaining a Schengen visa with 10 years of experience.
• 2. We do everything possible to minimize the risk of rejection and strengthen your "cover story" in advance in those moments that the consulate most often checks.
• 3. Even if something goes “not according to plan”, we will always offer you options to solve the problem, whether it is filing an appeal or reviewing documents and filing a new one.
• 4. If you need a 100% guarantee, we have the option of applying for a Schengen visa through trusted channels at the consulate. This option guarantees approval and a longer visa period, but it has its own nuances, which we will discuss individually.
• 5. We accompany you from start to finish: we help you collect documents, record them for submission and answer all your questions.

We have received over 600 approvals, so you can rely on our work, support and professionalism.

How long does the process of obtaining a residence permit take with your help?

Depends on the type of residence permit. On average, it takes from 3 to 6 months.

Do I need to be personally present at all stages of the process, or can I delegate all tasks to you?

Our team is trying to remove all possible tasks from you. However, there are situations where your personal presence is necessary: applying for a visa (if the system does not have your fingerprints for the last 5 years), going to a notary, and others.

Can I track the status of my application through your company?

Yes, we will inform you about any changes regarding your case.

How will you help me in case of rejection?

In case of refusal, we will definitely look into the reasons and suggest possible solutions. Possible actions:

• 1. Filing an appeal — if the refusal can be challenged, we will apply for a review of the decision.
• 2. Re—submission - we will correct the shortcomings and submit the documents again.
• 3. The selection of another type of residence permit or visa — for example, the refusal of a Schengen visa can be blocked by obtaining a visa for a digital nomad.
• 4. Partial refund.

Do you help with the adaptation in Spain after obtaining a residence permit?

Yes! We help not only during the move, but also after you receive a plastic TIE card. You will still be able to ask questions in the work chat. We can also offer you:

• 1. Registration with social insurance, opening an Account and registration of EDS through our hosters (tax lawyers).
• 2. Assistance with the rental / purchase of housing. Our team has realtors who will relieve you of the hassle of interacting with the owner and checking documents.
• 3. Registration of medical insurance. We work with insurance agents who will help you choose the best rate.

What additional expenses can I expect?

Depends on the type of residence permit. Most often it is:

• 1. Sworn transfers (jurado) — from 100 to 500 euros (depending on the number of documents).
• 2. Payment of fees — about 120 euros per person (on average).
• 3. Obtaining additional documents (certificates of non—criminal record, certificate of the existence of the company, affixing apostilles) - the cost varies.
• 4. Registration of medical insurance (depends on the case) — about 800 euros.

What happens if I decide to give up working with your company after the start of the process?

If you decide to cancel our services, a refund is possible minus the amount for the work already done. The terms of termination are spelled out in detail in the contract, and we always act within the framework of the agreements.

Do you have an office in Spain?

No, we work online. However, most of our specialists live in Spain, so if necessary we can provide on-site support, including translation services.

Where can I learn more about your company?

Our main resources are telegram channel, as well as chat. Dmitry, the founder of El Relocator, also gave several interviews.

• The Complete Guide to Moving to Spain
• Moving to Spain: What You Need to Know
• Guide to Immigration to Spain. How to get a digital nomad visa and residence permit